Refund policy

🔒 Vionexia Return & Refund Policy

At Vionexia, we strive to provide high-quality products and a smooth customer experience. By placing an order on our website, you agree to the terms outlined below.

📦 Returns

We accept return requests within 14 days of delivery.

To qualify for a return:

  • The item must be unused

  • The item must be in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

⚠️ Product Information & Expectations

We make every effort to accurately display and describe our products.

However:

  • Slight variations in color, appearance, dimensions, materials, or performance may occur

  • Product images may appear different depending on screen settings and lighting conditions

  • Some promotional materials may contain enhanced or AI-assisted visuals for demonstration purposes

  • Actual product appearance may vary slightly from marketing materials

These variations do not constitute product defects.

Customers are responsible for reviewing all product descriptions, specifications, dimensions, and materials before placing an order.

📦 Packaging

Packaging may experience minor wear or damage during transit.

Minor packaging damage does not qualify for a refund or replacement provided the product itself remains functional and undamaged.

🚚 Return Shipping Costs

Customers are responsible for all return shipping costs unless:

  • The item arrives damaged

  • The wrong item was received

  • The product has a verified manufacturing defect

Shipping fees are non-refundable.

❌ Non-Refundable Situations

We do not provide refunds, returns, or exchanges for:

  • Used products

  • Items damaged after delivery

  • Orders where the product matches the description and specifications provided on our website

  • Personal preferences or dissatisfaction after delivery

  • Claims such as "I don't like it," "not what I expected," or similar subjective opinions when the item matches the listing

  • Product fit, comfort, appearance, thickness, material feel, or design preferences when accurately represented in the product description

  • Minor differences in appearance, color, packaging, or dimensions

  • Customer misuse, improper handling, or failure to follow product instructions

  • Orders delayed by customs, weather, carrier delays, or circumstances beyond our control

📦 Damaged or Incorrect Items

If your item arrives damaged or incorrect, you must contact us within 48 hours of delivery.

Please provide:

  • Your order number

  • Clear photos or videos of the product

  • Clear photos of the packaging

  • A description of the issue

Requests submitted after 48 hours may not be eligible for review.

🔍 Verification Process

We reserve the right to request additional information before approving any claim.

Claims without sufficient supporting evidence may be denied.

🔁 Resolution Options

At our sole discretion, we may:

  • Offer a replacement product

  • Offer store credit

  • Offer a partial refund

  • Approve a return

  • Deny the request if the product matches its description or insufficient evidence is provided

🚫 Chargebacks

Customers agree to contact Vionexia Support before initiating a chargeback.

Submitting a chargeback for an order that has been delivered and matches the product description may result in the claim being disputed with the payment provider using shipping records, tracking information, and order documentation.

✅ Agreement

By placing an order with Vionexia, you confirm that:

  • You have reviewed the product description and specifications

  • You understand product characteristics may vary slightly

  • You agree to this Return & Refund Policy

  • You understand that personal preference alone does not qualify for a refund when the product matches its listing

Thank you for shopping with Vionexia.